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IMPORTANT: New registration system

Due to the problems related to the registration and protection software included with PixelNEO, VisualNEO Win and VisualNEO Web, we have changed the software vendor and thus, from now on there will be some changes regarding software registration:

  • Old registration keys will not work on current and future downloads. If you need to reinstall the software, please send us an email asking for a new key. Please don't forget to include your Purchase ID and System ID (see below).
  • New keys will be locked to a computer, so you will need to include your System ID (shown in startup window) when purchasing or renewing a license.
  • If you need additional keys for other computers you personally use, just send us the corresponding System ID's and you will get the keys at no cost.
  • New keys will be send as a .reg file. Just double click it to install the key or import it using Windows RegEdit utility.

We hope this will fix the problems related to the software asking for the registration key from time to time.
Thank you very much for your patience and understanding.

Vadim has reacted to this post.

Hola @luishp

Yo tengo el programa instalado en tres computadoras windows y en windows virtualizado en un imac.

En este caso para instalar la nueva versión que he adquirido  hace poco más de tu mes qué debo enviar y a qué dirección.




Hola Roger (@rrey)

Simplemente descarga, descomprime y reinstala el software desde la Página de descargas .
Un vez instalado, verás que al iniciar el programa aparece una ventana con información acerca de tu System ID.
Simplemente seleccionalo con el ratón, copialo y envíamelo por email a info arroba
¡No olvides enviarme tantos System ID como ordenadores tengas!


Muchas gracias.

Very good. I hope visualneo win has more updates. Then I'll send you an email to get the new key

I have tried to contact you many times and get continuous errors (via contact page).

I am trying to get my Visual NEO Windows registered (I have a new computer and I'm a long time user of NeoBook and Visual NEO).

I don't know what other email address you want us to send the System ID.

Also, I don't know what the "Purchase ID" is.

Can you explain and tell me where this information is?

Thank you.

Chris Berardi

@agilefalcon, about how to get your SystemID please take a look here:

You can contact us by email (info[at] or even by WhatsApp (look at the icon down right on our site).
Thank you!

I sent you an email with the system ID - you had mentioned I need a "Purchase ID" but maybe that was a typo?

I assume I do not need any other "code/key" for my Plugins? (FM and DBPro).


Hi @agilefalcon, I have just sent you your registration key.
You get the Purchase ID in an email from the store when you purchased VisualNEO. It's only to facilitate me to find your order.
Don't worry, I have found it through your email.
Plugins will work as usual.

Thank you!

Thank you very much! Such great support.


There is a serious bug with the System ID system as part of software purchase and checkout.

There is nowhere on the site, to enter the System ID, AFTER purchase and install.

The Checkout system is configured so that it only accepts System ID DURING checkout. But if a user is a brand new customer, and has not yet installed any of your software, they will not have a System ID to enter at that point, or even know what System ID is.

There needs to be a way for users to enter the System ID, on the site, after purchase and install.

Hi @jeniskunk,

We have placed a link within the checkout page, near the SystemID field, explaining everything about it.

Most people try the software before purchasing and it's not usually a problem as they have 30 days to try it for free.

And finally we are here to solve any doubt.

Anyway if you have an idea for a better approach to make it more user friendly I will be pleased to hear it.

Thank you and sorry for the inconveniences.


The scenario you overlooked is people who have used the programs in the past, and are now wanting a current registered version.

Such users have no need to try, then buy, then use. They are going to buy and use. As a result, they won't have a System ID.

They'll look at the input box, see it's asking for things they don't have, System ID or plugins, and to type 'no' if they have none.

The way to solve it, is have a page on the site, for entering System ID, after purchase and installation.

Where to put the link, on the My Account -> View Order page.

The post-purchase System ID page should have a drop down list of the programs sold, and 2 input fields.

First one should be the order number, and second should be the System ID

And last of all, a Submit Information button.

@jeniskunk thanks for your suggestions!
Please meanwhile send me your SystemID to info[at] so I can send you back your license.
Thanks again.

Email sent.



Thinking further about the idea of a post-purchase and install, System ID page, I just realised I'd overlooked an important entry field that should have also been on the proposed page. Email address.

luishp has reacted to this post.
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