Quote from luishp on January 11, 2019, 9:47 am

I'm very sorry about this, it's due to the protection software (don't know the exact reason).
I think it has been already fixed in last VisualNEO Web update.
Hopefully it will be fixed for VisualNEO Win as soon as we release a new update.

Quote from agilefalcon on November 11, 2025, 10:48 pm

Hello,

I just installed VisualNeo Win 21.9.9

The app starts in Trial Mode. No amount of entering my registration key will stop this behavior.

Any ideas how I can continue to use the program? I have already re-installed it because the trial period passed.

This is becoming a nuisance to my work.

Thank you for any solution.

Quote from agilefalcon on November 11, 2025, 10:54 pm

I seem to continue having this issue.

There is no "Program Data" folder on my computer.

How else to fix this?

Quote from luishp on November 12, 2025, 8:17 pm

Hi @agilefalcon,

Please note that ProgramData is a hidden system folder in Windows.

To access it, you’ll need to type the path manually in the File Explorer address bar:

C:\ProgramData

Alternatively, you can enable the option to show hidden items:

1. Open any File Explorer window.

2. Click View → Show → Hidden items (in Windows 11)

or View → Options → View tab → select Show hidden files, folders, and drives (in Windows 10).

Once visible, you should be able to browse to C:\ProgramData normally.

Quote from agilefalcon on November 12, 2025, 9:39 pm

I copied the key into the folder after revealing it in the explorer.

There was already a key in there dated from some time ago for VisualNeo Web. So now there are two keys.

My VisualNeo Web trial has expired and I can find no way to enter a key - even though I purchased the application some time ago.

How do I fix my VisualNeo Web? Do I need to reinstall the program and if I do that how do I fix this registration issue?

I started VisualNeo Win, but it still asks me for registration key and starts in trial mode.

Basically, I need both applications to recognize my registration keys. Both keys are in the C:\Program Data folder but this doesn't seem to do anything.

 

Chris.

Quote from luiz on November 12, 2025, 11:24 pm

Have you tried to execute VisualNeo.exe as Administrator, after pasting the registration file. Some of the tools I use only make an effective registration when executing the tool As an Administrator (even if the user is an Administrator).

Quote from agilefalcon on January 8, 2026, 10:34 pm

I tried running Visual Neo Win as an administrator - it starts in Trial Mode with 0 days left.

I'm really not sure what to do now other than delete everything and try again. The issue then becomes one of installing the correct versions as I think there are newer versions of the programs available. I'm not ready to pay for upgrades if I cannot get what I've already paid for working.

 

 

Quote from agilefalcon on January 8, 2026, 10:48 pm

Here is my System ID for Visual Neo Win:

1H3L4H2DD6V0H9EH61

Here is my System ID for Visual Neo Web:

1H3L4H2DD6V0H9EH61

They are both the same, perhaps that's expected.

Neither Win or Web versions will run out of Trial Mode.

 

Quote from agilefalcon on January 8, 2026, 11:00 pm

I deleted my Visual Neo Win installation, downloaded a fresh copy of VN Win and installed it.

It starts in Trial Mode with 0 days remaining - thus I can't do anything.

Can I get a new registration key? Check and see what version my Reg Key is for, if necessary I will upgrade to 29.9.x

Thank you.

Quote from luishp on January 10, 2026, 6:57 pm

@agilefalcon please send us an email with your SystemID and purchase information.
If your license is too old you will get a 50% discount coupon, if not, you will get a new licence key.

Thank you!