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Initiating MCI error

This is a bug reported to me by a player of my game, which is impossible for me personally to reproduce because it doesn't happen to me. I have seen this error in old Neobook projects and only occasionally in my wife's computer, and I don't know what it is due to. It's something like this: Error initiating MCI.

I send you the message from the user:

'Whenever I load up the game, I get a popup that says a problem occurred initiating MCI. Then, basically whenever something happens on screen, I get a popup telling me to activate a wave device, which I apparently have installed. This problem only began a couple days ago'.

This is something that does not happen to me, for example, on my computer.

 

StopMedia ""
LoadVariables "[PubDir]\Save\[partidaselec]"
GotoPage "[pagina]"

 

The loading code is very simple. You select a game that appears in a listbox and save it in a variable [partidaselec]. I have had no problems loading games.

It's something that puzzles me because I don't know why. If someone knows how resolve this problem or has information about it, it would be great. Thank you very much.

 

@lemachinga have you checked this?

https://stackoverflow.com/questions/56627901/a-problem-occurred-in-initializing-mci-playsound-issues

Regards.

Gracias, Luis, siempre tan atento.

When the user says "it started a couple of days ago" it means something was changed on his system. Maybe a Windows update failed. Did the user try to re-install your program?